At Awaken Biolabs, protecting the privacy and security of our visitors and customers is a top priority. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or use our services.
1. Information We Collect
When you visit or place an order, we may collect:
- Name, email address, and contact details
- Billing and shipping addresses
- Order history and transaction records (excluding full card numbers)
- Website usage data such as IP address, browser type, and access times
We use this information to process orders, improve your experience, and provide customer support.
2. Cookies & Tracking
Our website uses cookies and similar technologies to:
- Remember items placed in your shopping cart
- Understand how visitors interact with the website
- Deliver a more personalized browsing experience
You may disable cookies in your browser settings. Some features may not function properly without them.
3. Email & SMS Communication
By creating an account or placing an order, you may receive:
- Order confirmations and customer support messages
- Shipping and delivery notifications
- Product updates, promotions, and special offers (you can unsubscribe at any time)
We do not share SMS/text message opt-in data with third parties for promotional purposes.
4. Sharing of Information
Awaken Biolabs does not sell, rent, or trade your personal information to third parties. We share information only with trusted service providers who assist with payment processing, order fulfillment, or website operations — and only to the extent necessary to perform those functions.
5. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this Policy or as required by law (e.g., tax, accounting, or compliance obligations).
6. Security
We use industry-standard SSL encryption and security measures to protect sensitive data. While no method of transmission over the internet is 100% secure, we take reasonable precautions and recommend you safeguard your login credentials.
7. Your Rights
You have the right to:
- Request a copy of the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal retention requirements)
- Opt out of marketing communications at any time
8. Third-Party Links
Our website may contain links to external sites. Awaken Biolabs is not responsible for the privacy practices or content of those sites.
9. Children's Privacy
Our services are not directed to individuals under 21. We do not knowingly collect personal information from minors.
10. Updates to This Policy
We may update this Privacy Policy from time to time. The "Effective Date" at the top of this page reflects the latest revision.
11. Contact Us
Questions about this Policy or your data? Contact us at support@awakenbiolabs.com.